In order for any business to be successful, it is important that each member of the staff be fully aware of what is expected of him or her with regard to not only duties, but also behavior and attitude. After all, each employee is hired with the understanding of a designated role to play in the day to day operations of the business and with the idea that even the smallest contribution can be crucial to the delivery of the most satisfactory product or service. This philosophy forms the proverbial “cornerstone” of some of the most important aspects of the document scanning industry – policies and procedures.
Scanning School Can Teach the Importance of Document Scanning Policies and Procedures
The importance of document scanning policies and procedures is one of the first topics addressed by the comprehensive document scanning and imaging training at Scanning School – the only program of its kind in the United States. According to these knowledgeable professionals, who each have years of experience in both document scanning and business operations, policies and procedures actually begin with the concept of the “value chain.” The analogy of the chain in business in not new, and is probably very familiar to anyone in the corporate setting – i.e. the chain is only as strong as its weakest link. In the document scanning industry, this idea begins with management. The role that effective management plays in the document scanning policies and procedures cannot be emphasized enough. Management actually has two functions – it sets the guidelines and also provides the example, a type of “role model” that the employees can both respect and follow. It falls to management to teach each employee about his or her respective role in the company as well as to caution the staff as to what can be expected when and if this chain is broken.
Another reason to tout the importance of document scanning policies and procedures as it relates to the value chain concerns the scanning assignments themselves. Every time a document in a scanning job is touched by an employee, it adds value to the chain and to the level of service that is both required and expected by not only management but also by the customer. This can be difficult at times, due to the unique nature of each scanning assignment, but clear policies and procedures can go hand in hand with effective management to ensure success – and a strong value chain.
Highlighting the importance of document scanning policies and procedures is just one of the many lessons to be learned during the course of the Scanning School program. The course begins with the basics, such as vocabulary, and steadily progresses to more in-depth topics such as job costing, project management, sales, and marketing. Scanning School has earned rave reviews from former students – graduates who have taken what they have learned back to their businesses with much success. There is only one session of Scanning School scheduled for this year, to be held June 21 – June 24, 2012 in sunny Fort Lauderdale, Florida, and space is filling up fast. For more information, please log onto http://www.scanningschool.com/ and sign up for a free three-part webinar which explains in greater detail what to expect from Scanning School. The website also features a link to register for Scanning School as well as other pertinent information.